The Difference Between Word-of-Mouth and Referrals
Mistaking word-of-mouth for referrals is hugely damaging for small business owners. Here’s why. Word-of-mouth is someone mentioning your name in conversation. It’s what happens when a past client says something positive about you to an acquaintance or someone casually mentions you in a group. It’s nice to know your name is circulating, and it’s good…
